Refund policy

Last updated: November 22, 2025

At PUREZA, we want every customer to feel confident and supported when purchasing our products. If you are not completely satisfied with your order, we’re here to help.

Return Window

This refund and return policy applies to customers in both Canada and the United States.

  • Returns are accepted within 14 days of delivery.
  • Items must be unused, unopened, and in their original packaging.

How to Start a Return

To request a return, please email:

📧 pureza@morcaninternational.com

Include the following details in your email:

  • Your order number
  • Reason for return
  • Photos (if applicable)

Once your request is approved, we will provide detailed return instructions and the return address.

Return Shipping

  • Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
  • We recommend using a trackable shipping service, as PUREZA is not responsible for returns lost in transit.

Refunds

  • Refunds are issued to the original payment method once the returned item is received and inspected.
  • Please allow 5–10 business days after we receive the return for processing.
  • Original shipping fees (if any) are non-refundable.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used cosmetic products
  • Packaging that has been broken or tampered with

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 7 days of delivery with photos at pureza@morcaninternational.com.

We will replace the item or provide a refund at no additional cost to you.

Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please submit a return request and place a new order.

Contact Us

PUREZA — MORCAN INTERNATIONAL TRADING CORP.